In accordance with the Complaints Policy of Demand Recruitment Services, Service Users and/or their representatives who have any cause for concern or who wish to make a complaint about the service are assured that by lodging a complaint or raising a query they will experience no disadvantage or reprisal.
Demand Recruitment Services welcomes comments from Service Users and their representative(s) and other stakeholders in the service and uses the input of this type as part of their Quality Monitoring program.
The Company operates its Complaints Procedure in accordance with Regulation 19 of the Health and Social Care Act 2008 (regulated Activities 2009).
These are day to day issues and can usually be resolved by simple management by the Registered Manager or a Supervisor. If the issue cannot be resolved, the matter will be dealt with as a formal complaint.